Help
How can we help?
A short path to answers about watching, accounts and billing.
Watching
What should I do when an episode will not start?
Check your connection, reload once and try another episode. If only one title fails, its territory, publication or rights window may be closed. Never bypass the availability check.
Can I change captions, language or playback speed?
Available tracks appear in the player controls. Captions and audio depend on the approved assets for that title; playback speed and picture-in-picture depend on browser support.
How do I continue on another device?
Sign in on both devices. Progress is kept private and is merged from an anonymous device only after you explicitly approve the merge.
Account and privacy
Why can I not see My List before signing in?
Subscription, history, followed series and preferences are private account data. DRAMEO does not render those panels until the server confirms an authenticated session.
How can I export or delete my data?
Sign in and open the Privacy Centre. Requests require identity confirmation, show a due date and keep a visible status until completion.
Can I reject analytics or personalization?
Yes. Open Cookie Settings in the footer. Necessary security and sign-in storage remains active; optional analytics, ads and personalization are separate choices.
Plans and rights
Are payments active in this build?
No. Public QA displays the plan architecture but does not charge money. Production checkout remains blocked until prices, providers and consumer disclosures are approved.
Why is a title unavailable in my country?
Playback follows the licensed territory, language, medium and time window. DRAMEO does not issue a stream when any required right is missing or expired.
How do I report unsafe or infringing content?
Use the report control attached to the title or comment. Copyright notices follow the Copyright Policy; safety reports and appeals receive separate case identifiers.
More ways forward